Support, sorted.
Tikkora gives your Discord server private support tickets, collects the details your staff need, and answers the questions you’ve answered a hundred times, with an assistant that learns from your own team.
- Free for tickets
- No card needed
- Set up in minutes
Every ticket reaches the right person.
Categories, forms and roles send each ticket to the people who can solve it, with the details already collected.
Clear answers.
The assistant answers from your own rules and solved tickets, and says so when it doesn’t know.
A team you can reach.
Players can ask for a person at any time. Your team sees every ticket, note and answer in one place.
Everything your support team needs.
Simple out of the box, with room to go deep when you want to.
Threads or channels
Private threads in one support channel, or a channel per ticket. Switch any time.
Details before staff step in
For reports and payments it asks for proof, times and order IDs first.
An assistant that earns trust
It practises privately, then drafts for approval, and answers alone only where you allow it.
Support, Staff, Management
Three tiers from your Discord roles, with the same rules in Discord and on the web.
Connects to your server
Look players up or run actions through your panel or plugins. Anything risky needs a person.
Transcripts both ways
A full copy with staff notes for your team, a clean copy and a quick rating for the player.
Costs you can see
AI usage per ticket and per month, with an optional cap that simply stops at the limit.
Everything on record
Settings changes and dashboard actions land in an audit log: who, what and when.
Up and running in minutes.
Add Tikkora
One click, with only the permissions it needs.
Run /setup
Pick channels, roles and categories, and make the panel yours.
Let it learn
It shadows your team first. You decide when it may answer.
An assistant that knows your server.
Everything it knows lives in a space of meaning, so a question lands right next to its answer.
A player asks
“I bought VIP an hour ago but still don’t have my rank”“
Every question becomes a point in a space of meaning.
Learns your server
From your docs and the tickets your team already solved.
Understands meaning
“Didn’t get my rank” finds “ranks are applied…”.
Earns its trust
Staff approve its answers until it has proven itself.
Helpful, never in charge.
The assistant drafts, asks and suggests. Bans, refunds and anything that changes your server stay with your team, and every change is on record.
Free tickets. Pay for the AI.
Every plan includes AI usage each month. Use more and you only pay for the extra.
Free
Everything you need for tickets.
$0/month
- Unlimited tickets, threads or channels
- Staff notes, transcripts and ratings
- Web dashboard and audit log
Pro
For one community.
$10/month
plus extra AI usage, if any
- 1 server
- The AI assistant, learning from your team
- $10 of AI usage included every month
- Suggested actions from your integrations
Business
For networks running several servers.
$50/month
plus extra AI usage, if any
- Up to 5 servers
- Everything in Pro
- $50 of AI usage included every month, shared
- Lower rate on extra AI usage
Enterprise
For large networks and custom needs.
Custom
- As many servers as you need
- Custom AI usage and rates
- Your own contract and price
- Direct support
Prices in USD, excluding any tax. Extra AI usage is billed monthly; you can cap it per server.
Compare every featureWhat does Tikkora do?
Players open private support tickets from a panel in your server, your team handles them in Discord, and everyone gets a transcript at the end. An optional AI assistant learns from your team and takes on the questions you’ve answered a hundred times.
Read moreWill the AI start answering my players straight away?
No. It starts by practising: it writes answers only your staff can see. Once a category has enough approved solutions, it drafts replies that staff approve before they’re sent. It only answers on its own in categories you allow, and only after staff have approved most of its recent drafts.
Read moreWhere does the AI get its answers from?
From your server: rules, guides, FAQ channels, websites you add, and solved tickets your staff approved as solutions. It searches by meaning and answers only from what it found. If nothing fits, the ticket goes to your team.
Read moreIs my server’s data used to train AI models?
No. Each server has its own knowledge base that only it uses. Nothing is shared between servers, and personal details are removed before a solved ticket becomes a solution.
Read moreCan the AI ban players or give refunds?
No. It can look things up through integrations you connect, but anything risky needs a staff member to approve it, and dangerous actions always need a person. Bans and refunds stay with your team.
Read moreHow do I see what the AI is doing?
Run /ai in Discord. It shows whether the assistant is on, what it does in each category and what it needs to do more, what it handled in the last 30 days and what it knows. The dashboard overview shows the same.
Read moreWhat does it cost?
Tickets are free. The AI assistant comes with Pro ($10/month, one server) or Business ($50/month, up to five), and each plan includes AI usage worth its price every month. Extra usage is added to your monthly invoice, and you can set a cap per server that stops the AI instead. Yearly plans get two months free.
Read moreDo I have to use the website?
No. /setup in Discord gets you running, and /config changes anything later. The dashboard adds a comfortable place for settings, ticket history, costs and the audit log, and both stay in sync.
Read moreI’m switching from another ticket bot. Can I bring my old tickets?
Yes. Import your old transcripts and the assistant learns from how your team solved them, so it doesn’t start from zero. Other formats can be converted with any AI chat using our ready-made prompt.
Read moreGive your team its evenings back.
Add Tikkora, run /setup, and turn on the assistant when you’re ready.